Show All Answers

1. Whose responsibility is the sewer lateral?

Per City Code, sewer laterals, including main connection, are the responsibility of the homeowner from their house to the City's sewer main.

2. Where are the utility lines located at or near my property?

Please call 811 to file a locate request for the public utilities at or near your residence.

3. Can I connect to water or sanitary sewer?

Please call Utilities Administration at 205-342-3636, Monday through Friday, 7 am to 4 pm.

4. I smell sewer, have sewer backing up into my house, have sewer on the ground in my yard, or there is a manhole overflowing in the street. Who do I call?

Monday through Friday, 7 am to 4 pm, please call Utilities Administration at 205-342-3636. Afterhours, weekends, and holidays, please call the Water Treatment Plant at 205-333-3017.

5. Why is my water off?

Your water may have been turned off for non-payment. If this is the case, a lock will have been placed on the curb stop in your meter box.

6. How do I report a water main leak?

Please call Utilities Administration at 205-342-3636, Monday through Friday, 7 am to 4 pm, afterhours, weekends, and holidays, please call the Water Treatment Plant at 205-333-3017.

7. Who do I contact about my account, online bill pay, or other billing questions?

Please call the billing office at 205-339-7024, Monday through Friday, 8 am to 4:30 pm.

8. Why is my water bill so high?

You may have a water leak. Quite often the culprit is a leaking toilet. One way to check for a leak is to make sure that no one in the house is using water, and go check the water meter. There is a small red triangle on the meter face. If this is turning while no one is using water, then you have a leak on your side of the meter.

9. What are the fees associated with account set up?

Please call the billing office at 205-339-7024, Monday through Friday, 8 am to 4:30 pm.